FAQs

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Covetella is Singapore's premier rental destination for dresses and accessories.  

Don't know what to wear for your next event? At Covetella, we have an unrivaled selection of carefully curated, beautiful designer dresses and accessories for rent so you can treat yourself guilt-free and never have to wear the same thing twice. We also believe that finding that perfect dress should be an enjoyable experience, so we offer personalized styling services to help you look your best for that special event. 
The rental period is set at 4 days but it can also be extended to 8 or 12 days for an additional fee. We will deliver your dress 1-2 days before your event and once you are done, Covetella can arrange a courier to pick up the dress for an additional fee or you can drop it off for free. 
We are currently only taking client appointments for events that are within 90 days. We recommend that you book your appointment at least 3 weeks in advance to ensure you get the dress of your dreams. This will also give us enough time if you need to make any alterations (at an additional cost, at your own risk). If you are in need of a last-minute dress, walk-ins are welcome during regular business hours, but fitting rooms are a first-come, first-serve basis. Clients with appointments will be given priority.
Joining as a member on Covetella is completely FREE. We do not charge any membership fee. Signing up simply means that you will always have access to your favorite dresses via your personal Wishlist and receive special discounts and updates from us.
Covetella covers minor wear and tear. Significant damage and blatant theft, however, are not covered and you will be charged the full retail price under those circumstances. If minor repairs are needed, you will be charged the tailoring fee to fix the dress. For any unrepairable damages, the full retail price will be charged.
Any cancellations will be eligible for store credit only. Store credit will be valid for up to 6 months. Any exchanges will be subject to a $25 change fee. 
You tell us where to deliver your dress! Fill in your shipping address upon checkout and we will make sure your dress gets to your desired location. Please ensure that someone at the location can receive your delivery. We deliver throughout Singapore.
At the present time we only ship orders within Singapore. If you fall in love with a dress on our site, please contact us and we may be able to accommodate you.
We can either arrange for a courier to pick-up the dress (for an additional fee) or you can choose to do a self drop-off at our showroom for free. The method of pick-up should be noted in the comment section during checkout along with the preferred timeslot.

Late returns will be charged an additional $20 per day for every day that your order is late. You will be charged up to 200% of the retail value of the products you ordered. Please note that this late fee is in addition to the rental fee for the products.

If you pay us an amount equal to 200% of the retail value in late fees and you still have the product in your possession, the product is yours to keep.

If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and Covetella will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid.
We stock reputable international brands from Europe, Australia, Asia, and the U.S and follow according to their global measurements. If you need help with sizing feel free to contact one of our personal stylists or drop by our showroom to try on our dresses to ensure the perfect fit.
You can 1) call us immediately to arrange for another dress to be sent free of charge, 2) come down to our showroom and our stylists will help you pick out another dress, or 3) request for alterations (a 1-week lead-time is required; additional charges will apply and they will be done at the customer's own risk).
We accept all major credit cards and PayPal, as well as cash in our showroom.
Your credit card information is completely secure. Our online payment service is provided by Braintree and PayPal - the online payment system trusted and used by e-commerce websites all over the world.
Under our privacy policy, Covetella agrees not to use our client's personal information for anything else other than our direct marketing.